Case Studies

Q TestLab and Multi-National Telecom Provider Partner on a Messaging App

BACKGROUND

Recently, one of the world’s largest telecommunications corporations decided to expand its product line to include an all-in-one messaging service. This ambitious undertaking would deliver the functionality to sync all text messages, calls, voicemail, media attachments and emails into a single inbox.
If it worked well, the company stood to gain significant advantage in the competitive telecommunications market. It would allow home and business customers to seamlessly access all their important content across multiple platforms – mobile devices, tablets and personal computers. But there was a lot at stake.  The company’s reputation would take a significant hit if the release was hampered by technical problems.

It was clear that the company would need a trusted partner to help ensure a flawless end-user experience. Consequently, it turned to Q Analysts for testing of its new solution. The telecom company was already a long-time client and had established a positive working relationship within multiple groups. At the time, there was an initiative to move the client’s QA and testing to a managed services model.  Our Q TestLab is uniquely qualified for that exact job. Q TestLab is an onshore offsite Q Analysts service that uses a proven delivery framework leveraging millions of hours of testing expertise. It allowed the client to outsource its testing while enjoying the greater protections offered by US IP and copyright laws.

CHALLENGE

The client’s product featured a robust cloud platform with the ability to harmoniously sync a wide variety of content sent among multiple recipients. It also gave consumers the ability to view this content across a multitude of personal devices, regardless of the ecosystem.

Because the product was so dynamic and diverse, the potential for a negative customer experience was high. For example, a syncing error causes a small business owner to miss an invitation to a vitally important networking event. By the time the user sees the invitation, the event has passed and potentially cost that business owner new clients, time and money.

To mitigate a telecommunications failure like that, the team employed a proven systematic approach to detect exactly these types of functional issues. The client’s expectation was that its application would send and receive content across all platforms simultaneously and flawlessly.  But Q TestLab’s end-to-end testing efforts showed quite the contrary. The Q TestLab’s team quickly discovered several deficiencies over several release cycles of the application. This allowed the client’s development team to implement critical code fixes in a timely manner, avoiding widespread fallout.

SOLUTION

The Q TestLab’s team delivered reliable and actionable data that resulted in the successful launch of the client’s telecommunications service. Our testers have a proven track record of quality that’s unmatched in the industry. From end-to-end, stress, load, performance, regression, functional, system, usability, compatibility, recovery and security testing, its vigorous testing routines enable client success.

Throughout the project, the client came to see the Q TestLab team as much more than a vendor. They viewed the team as an integral partner, vital to their continued success. The client contracted Q TestLab to test all future iterations of the application, ensuring that every release delivered the highest level of quality.

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