Case Studies

IT Quality Process Management and Execution

BACKGROUND

Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies was familiar with or following the process in their daily work causing major inefficiencies, software bugs in production systems and lack of accountability to Sarbanes-Oxley requirements.

THE CHALLENGE

The Methods and Processes organization was tasked with introducing the new joint SDLC and process (a combination of the two company’s methodologies) to the company at large. They knew that by following the same set of processes they could save the company time and money as well as meet government-imposed SOX milestones.

THE SOLUTION

Q Analysts was asked to provide a team of resources that would help implement the methodology and process to the newly merged company during a major release of the Customer Care and Billing applications. Our team of Software Quality Assurance Analysts worked closely with Executive-Level leadership, IT Project that followed the methodologies and processes set by the new company. The work involved many hours of coaching and mentoring employees on the new process as well as monitoring artifacts and measuring overall adherence to the process and SOX requirements.

The Q Analysts team of SQA professionals contributed to the overall improvement and project adherence to SDLC processes and Sarbanes-Oxley compliance through their coaching and mentoring of project teams and the monitoring and measurement of quality controls on more than 100 projects. Many of the suggestions our team made to help improve the process were incorporated into the current process by the client and are still followed.

Browse Q Library

Q TestLab and Multi-National Telecom Provider Partner on a Messaging App

BACKGROUND Recently, one of the world’s largest telecommunications corporations decided to expand its product line to include an all-in-one messaging service. This ambitious undertaking would…

Testing Competency Development for Home Security Automation

BACKGROUND Our client, a major U.S. telecom provider, was expanding beyond telephone, TV, and internet services to include Internet-based home security and automation services. This new product…

New iOS Mobile Application Testing for Large Coffee Retailer

BACKGROUND Our client, a large coffee retailer, experienced extreme success with its mobile retail application. Twenty-five percent of the company’s loyalty card users also use the mobile app for…

Custom Test Management Application Developed for a Leading Telecom Company

THE CHALLENGE The central testing organization of a leading telecommunication provider was having trouble identifying and managing the testing needs from projects across a broad range of…

Testing Managed Service for a Leading Telecom Company

THE CHALLENGE The client, a leading provider of wireless services with hundreds of million subscribers, was seeking to improve service levels to its integrated 3rd party resellers. The group…

Testing Solution for a Major Telecom Provider

Background Our Client, a major U.S. telecom provider, approached us with a critical project to validate the commission calculations for every customer that utilizes their services and products. They…

Q Analysts Enables Leading VR Provider to Deliver Highest Quality Product on Time

BACKGROUND & CHALLENGE In order to become a leader in the emerging Virtual Reality (VR) market, one needs to be aggressive. But aggressive goals can cause unexpected challenges. A leading VR…

Integration Platform as a Service

A multinational telecommunications company headquartered in the United States was looking for ways to improve the efficiency of service-oriented architecture (SOA) components that support its…

Top 10 Must-Dos for Testing Mobile Apps

The mobile and mobile testing industry has evolved very quickly in this era and is only going to move even faster due to Rapid Application Development. We live in a world now that despite what…

A Leading International Mortgage Insurance Company

THE CHALLENGE The world’s largest Mortgage Insurance Company was growing at a rapid rate. To keep pace with this growth and implement new Governance controls, the client began a major reorganization…

Offsite Managed Services Testing of New Mobile Operating System

BACKGROUND Mozilla, the creator of the Firefox web browser, was preparing to launch Firefox OS, a Linux-based, open-source, mobile operating system for smartphones and tablet computers that enables…

Send a Message

Contact us now to discuss your project