BACKGROUND Our client, a large coffee retailer, experienced extreme success with its mobile retail application. Twenty-five percent of the company’s loyalty card users also use the mobile app for receiving promotions, tracking points, and paying for purchases. The app...
THE CHALLENGE The client, a leading provider of wireless services with hundreds of million subscribers, was seeking to improve service levels to its integrated 3rd party resellers. The group provides the on-boarding service for 3rd party products (a combination of...
BACKGROUND Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies...
THE CHALLENGE The world’s largest Mortgage Insurance Company was growing at a rapid rate. To keep pace with this growth and implement new Governance controls, the client began a major reorganization of its IT infrastructure and supporting processes and methodologies....
THE CHALLENGE The central testing organization of a leading telecommunication provider was having trouble identifying and managing the testing needs from projects across a broad range of applications, groups, and test offices. Testing teams were not able to...
BACKGROUND Mozilla, the creator of the Firefox web browser, was preparing to launch Firefox OS, a Linux-based, open-source, mobile operating system for smartphones and tablet computers that enables devices to be manufactured to open web standards for the first time....
