Testing Competency Development for Home Security Automation

BACKGROUND Our client, a major U.S. telecom provider, was expanding beyond telephone, TV, and internet services to include Internet-based home security and automation services. This new product allows consumers to proactively monitor, protect, and manage their homes...

New iOS Mobile Application Testing for Large Coffee Retailer

BACKGROUND Our client, a large coffee retailer, experienced extreme success with its mobile retail application. Twenty-five percent of the company’s loyalty card users also use the mobile app for receiving promotions, tracking points, and paying for purchases. The app...

Testing Managed Service for a Leading Telecom Company

THE CHALLENGE The client, a leading provider of wireless services with hundreds of million subscribers, was seeking to improve service levels to its integrated 3rd party resellers. The group provides the on-boarding service for 3rd party products (a combination of...

IT Quality Process Management and Execution

BACKGROUND Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies...