In the software development world, quite often the “P” word, or Process, conjures up more unpleasant imagery than it deserves. Process has a bad rap. Coupled with its counterpart, Improvement, its reputation is not much better. There are explanations for this that are...
BACKGROUND Our client, a major U.S. telecom provider, was expanding beyond telephone, TV, and internet services to include Internet-based home security and automation services. This new product allows consumers to proactively monitor, protect, and manage their homes...
BACKGROUND Our client, a large coffee retailer, experienced extreme success with its mobile retail application. Twenty-five percent of the company’s loyalty card users also use the mobile app for receiving promotions, tracking points, and paying for purchases. The app...
THE CHALLENGE The client, a leading provider of wireless services with hundreds of million subscribers, was seeking to improve service levels to its integrated 3rd party resellers. The group provides the on-boarding service for 3rd party products (a combination of...
BACKGROUND Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies...
