BACKGROUND Recently, one of the world’s largest telecommunications corporations decided to expand its product line to include an all-in-one messaging service. This ambitious undertaking would deliver the functionality to sync all text messages, calls, voicemail, media...
In the software development world, quite often the “P” word, or Process, conjures up more unpleasant imagery than it deserves. Process has a bad rap. Coupled with its counterpart, Improvement, its reputation is not much better. There are explanations for this that are...
BACKGROUND Our client, a major U.S. telecom provider, was expanding beyond telephone, TV, and internet services to include Internet-based home security and automation services. This new product allows consumers to proactively monitor, protect, and manage their homes...
BACKGROUND Our client, a large coffee retailer, experienced extreme success with its mobile retail application. Twenty-five percent of the company’s loyalty card users also use the mobile app for receiving promotions, tracking points, and paying for purchases. The app...
